New Expectations for Business Travel Demand New Accommodations Solutions

May 15, 2025

Business travel has evolved. Today’s corporate travelers expect more than a place to sleep, they expect choice, convenience, and comfort, as well as security and support. Meanwhile, travel managers are being asked to do more with less: respond to traveler expectations, optimize costs, ensure compliance, track spend, and demonstrate clear value in their supplier selections and management. Temporary housing sits at the intersection of these expectations, and getting it right is critical.

That’s where Dwellworks Living comes in. Our furnished living solutions for business travel are powered by real-time data on availability and match-scores to customer requirements, as well as intelligent reporting, and a built-in duty of care that supports both the traveler and the travel program manager. We deliver accommodations around the world for any length of stay -- short-, mid-, or long-term -- that are consistent in quality, compliant in terms of security and safety specifications, and curated for today’s global workforce.

Whether your travelers are heading out for a two-week project, a two-month engagement, or a long-term client assignment, we provide a complete, technology-powered housing solution that aligns your program goals with the comfort your team deserves on the road.

Visibility that Travel Buyers Can Count On to Guide Decision-Making

For travel management teams, tracking the choices made in temporary housing isn’t just about knowing where an employee is staying. It’s about understanding the full picture—choice, proximity, availability, policy compliance, cost, and traveler wellbeing. Whether for individual travel needs, or making the procurement case for a solutions provider, these are the essential evaluation criteria.

The alignment of program effectiveness and duty of care begins with the range of solutions available to travelers. epic^® is the proprietary system of Dwellworks Living for curating thousands of suppliers, providing well-matched housing choices to client specifications, tracking and supporting the stay of your employees in temporary living, and reporting on every aspect of your business travel accommodations program. It delivers a level of comprehensive program management that is unmatched in the corporate housing industry.

Managing the data captured in epic^®, Dwellworks Living offers intelligent reporting dashboards and custom data outputs that allow you to:

Assess match-scores and alignment with your company’s housing requirements
Monitor program-wide occupancy and trends such as shortened or extended stays
Track market rates and the drivers of local market costs
Compare spend across business units or locations
Compare Dwellworks Living’s negotiated rates to market averages
Analyze booking lead times, solutions responses, and traveler preferences
Measure service satisfaction and issue resolution

These insights are powered by over 100,000 data points captured nightly from our global network and booking platforms. Our reports are designed to help you not only see activity in your program, but to guide your choices strategically, powered by data.

Need to adjust housing allowances in a high-cost market? Looking to compare costs across different project sites? We deliver the data to help you make decisions in the best interest of the business – quickly and reliably.

Duty of Care: Not a Buzzword, a Business Necessity

In today’s environment, duty of care is non-negotiable. Companies must ensure their employees are safe, accounted for, and supported, especially when they’re working in remote locations or areas with unpredictable climate conditions or geopolitical uncertainty.

Recent disruptions in world conditions have called upon our well-established procedures and global tracking capability to contact every traveler in our care and confirm their current comfort and/or need for alternative options. This was the case in recent earthquakes in Myanmar/Thailand, firestorms in Southern California, and ongoing monitoring of potential disruption to business travel based on government policies, in multiple countries around the world.

If an emergency occurs, and your employees are booked in corporate housing managed by Dwellworks Living, you will have communication from us on exactly where those travelers are as well as an assessment of conditions on-site. And because the guest experience is centralized through our technology platform, we can monitor and respond to any service concern in real time—resolving issues before they become disruptions, whether at the scale of a regional event or a personal need.

In addition to monitoring each guest’s occupancy status based on external conditions, every Dwellworks Living guest is also supported by a global team of service professionals and by staying in vetted, secure properties. Every check-in to a portfolio property of Dwellworks Living is preceded by digital documentation of property condition and compliance with the requirements of our supply-chain managers and the specific client’s policy. Once on-site and checked in, each guest is contacted by their Dwellworks Living customer service manager, in a series of check-in points that occur throughout the stay. Of course, the guest is also provided with emergency contact details. Our team delivers 24-7 global coverage and can respond to critical needs quickly, through our local on-the-ground resources.

For our clients, this level of predictable, systemically supported duty of care translates into peace of mind, risk mitigation, and the assurance that their employees are not just housed—they’re supported.

Curated Options for Business Travel Needs

Not all business travel needs are the same. Some travelers need proximity to a project site. Others need to be within an easy commute to a corporate office or headquarters. Many clients prefer to have their interns housed in high density property choices for maximum ability to build community and manage off-site programs. Executive stays may include additional requirements for customization, comfort, and security.

Dwellworks Living provides a wide range of professionally vetted temporary living options across major global markets. Each property in our portfolio is reviewed for quality, safety, and suitability for business travelers by our global supply chain management team, with representation in the Americas, EMEA and APAC. We select operators and providers who are professional managers of furnished accommodations and understand the business requirements of flexibility, competitive pricing, and meeting preferred service standards.

Our request for housing sourcing process and the options that we recommend factor in:

Supplier performance and service satisfaction history
Budget
Location and commute time
Company policy guidelines
Amenities and services, including a rating for sustainability
Traveler preferences

Every housing option generated from epic^® and reviewed by our team of experts familiar with individual client requirements is presented in full visual detail, with images of the property, maps of the location, a summary of property details, and a match-score aligned to the specifications of the request.

Whether your traveler needs a turnkey studio for a 10-day audit or a fully furnished apartment for a 3-month business development project, we deliver the right fit—and you can make a choice with confidence.

Technology That Works for All Your Stakeholders

epic^®, our industry leading technology platform, supports the complete business travel housing experience. Travel buyers and their travel management teams and travelers will have access to accommodation options at a comprehensive level of detail, with ongoing personalized support for each guest throughout their stay. Travel managers can access reporting, performance, and management tools to guide their business partner discussions and travel accommodations strategy.

Individual guests supported by Dwellworks Living during their stay will experience these additional benefits, in a custom experience powered by behind-the-scenes technology:

Easy-to-review property options recommendations
Personalized booking support and follow-up
Detailed housing information provided pre- and upon arrival
Customer service touchpoints throughout their stay and access to 24-hour global emergency service coverage
Assistance with checkout and any moves and changes needs
No cost access to Xplore!, our ‘destination in your pocket’ app

Our epic^® system is intuitive –programmed to trigger our team to make timely and appropriate outreach to travel buyers, travel program managers, and employees/travelers - based on the knowledge of managing hundreds of thousands of corporate travel housing services at global scale. The guest experience is customized and personal, powered by the unparalleled depth of purpose-built technology.

Choice, but with Compliance, Clarity, and Cost Effectiveness

Under-managed corporate accommodations programs can create risk. The first commitment Dwellworks Living makes to our clients is to manage their temporary living program as a business-to-business partner, with total transparency and compliance. Our portfolio options are 100% objective (we do not own inventory) and also do not include any leisure-focused short-term rentals, or service partners unfamiliar with the requirements of corporate travel. Nor is our solution a self-managed marketplace where travelers or travel managers select options but receive minimal support for the on-site guest experience or the commercial expectations of the business.

Without a focus on risk management and quality service experience, costs can quickly spiral out of control. Properties can fall out of alignment with policy or operate outside of local regulations and laws. Employee expectations formed in advance may not be met upon arrival. Billings and costs may be excessively contested.

That’s why Dwellworks Living emphasizes business controls with choice as well as transparency and compliance. We provide clients with business services that include:

100% objective portfolio choices and property recommendations
Properties vetted for performance, professionalism and ability to meet corporate travel standards
Policy-matched housing recommendations
Market rate benchmarks
Comparative cost analyses
Consolidated billing
Documentation and reporting for audit-readiness
Our approach to the business of business travel allows you to manage your furnished accommodations program not as an exception, but with the same rigor as your travel strategy overall.

Delivering Comfort, Consistency, and Control

In today’s competitive talent environment, business travelers expect comfort and companies need control. With Dwellworks Living, you don’t have to choose. Our model is built for balance—delivering personalized stays with global oversight and consistency.

Our housing solutions help travelers arrive ready to work, stay focused on their assignments, and, regardless of their length of stay, be supported for every need. For travel buyers and managers, our tools and professional management ensure that every placement made with us is a guarantee of alignment with policy, budget, customer experience, and duty of care goals.

The world of business travel moves fast. Our accommodations solutions help leaders in travel management keep pace—and keep all their travel stakeholders aligned.

About Dwellworks and Dwellworks Living

Dwellworks is the world’s leading provider of accommodation and acclimation support services for the mobile workforce and business travelers. We specialize in global destination services, corporate housing, and intercultural training, as well as property management and real estate services in key US markets.

Our clients trust us to deliver personalized high-quality service experiences, powered by innovative technology and supported by our extensive local presence in hundreds of locations worldwide. Through our brands Dwellworks, Dwellworks Living, and Station Cities, we offer a comprehensive range of service options, global reach, local expertise, and passion for the customer service experience.

Driven by a commitment to excellence, we continuously pursue innovation and operational efficiency and invest in meeting rigorous global compliance standards for data security, financial management, and sustainability. Whether supporting corporate travel or relocation, domestically or around the world, we work in partnership with our clients to ensure talented employees and their families transition smoothly and thrive in their new locations.

For more information, please visit our company brands at Dwellworks.com, DwellworksLiving.com, and StationCities.com.